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7 Days until Christmas!

Policies

PAYMENT METHOD

We accept payment by the following methods:

                Credit Cards:      Mastercard & Visa

                Cheques:             Your order will be dispatched once funds have cleared

                Pay Pal:

 

AUTHORITY TO PURCHASE.

If you are under eighteen (18) years, you can not place an order on the web with Santa’s Place. If Santa’s Place suffers losses as a result of transactions entered into by a minor, then Santa’s Place may seek compensation for such losses from the parents or guardians involved.
 

PRICING

Pricing is in Australian Dollars and inclusive of GST. Prices are subject to change without notice
 

IMAGES

All photographs, images  and graphics  shown on our web site are for reference only.    Actual goods supplied may vary sightly due to being hand made, from regulatory changes or the limitation in the ability to reproduce actual colours.    All care has been taken to ensure that all information contained within this website is true, accurate & up to date.    We will not be held responsible for accidental omissions or errors.
 

DELIVERY

All prices shown on this website exclude freight & handling.

All items shipped by Santa’s Place are sent by Courier

Couriers are not permitted to deliver to Post Office Boxes

Freight charges  are based on size, weight & destination.   Customers will be advised of freight costs prior to order being shipped.   Where freight costs are $15-00 or less,  no notification will be advised.   We only charge you what we are charged for freight.

In most cases we are able to dispatch your order within 7 days after receipt of your order.   If your order is delayed beyond this time, for any reason, we will email you.

Use a delivery address where an adult will be available to sign for & accept goods.  In the event that no one is at home to receive the delivery a card will be left for you to re-arrange a delivery date and a re-delivery fee will be charged.   We do not accept responsibility for costs associated with orders due to nobody being present at your nominated address, to receive and sign for goods.

Alternatively goods can be picked up from Santa’s Place or your own courier may be used.
 

RETURN POLICY

We are not required by law to provide a refund or replacement if you simply change your mind.

However you can choose a refund when the item can not be replaced by the same item or when the item has a major problem.  

This is when the item:   

  • Is damaged
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

When we are packing & shipping, extra care is taken to protect your items during shipping.   However in the rare instances breakages may happen through the course of shipping, Santa’s Place may not be responsible for the damaged caused by couriers.

All claims for damage, shortage or incorrect supply must be made within 14 days of receipt  of goods.

Returns must be in original shipping condition, including packaging.    Freight costs for returning goods will be the responsibility of the purchaser, except for incorrect supply.   We recommend  that returns be sent by registered post or courier as we do not accept liability for any goods lost in transit.

We will not be held responsible for negligence, misuse or accidental damage caused by the user or other person.

We reserve the right to deny credit claims or returns at our discretion

All claims should be directed to:    santas_place@bigpond.com.au
 

USE OF OUR PRODUCTS

All products on our website are for indoor use only, unless the product description specifically states for outdoor use.  It is important that indoor products are not used outdoors.   When connecting power for outdoor use it is important to keep lead connections, adaptors & transformers protected from water penetration.  Always check with a qualified Electrician for proper safety relating to outdoor power connections.   All products should be properly secured to prevent personal injury and damage to the product, particularly where young children may interfere with these products.